When we decided to suit up for Renn Fair last year, I just knew that I simply had to have a leather headband. After some initial non productive Googling, I came across happy couple Harold and Susan of the Inner Bailey.?Sure, they've made costumes for glitzy projects like Spamalot and 300, but they hand-craft costumes and accessories for the average Faire-goer like myself as well.
I was a bit worried that with just three weeks before the Faire, my headband would not arrive in time. Susan explained that late summer time is far and away their busiest period of the year (the height of the Faire season), and that while she and Harold would certainly do their best to get my leather out to me as soon as they could, no promises could be made.
While I was a bit depressed that I'd most likely be receiving the headband after the Faire, Susan's phone demeanor was so polite and understanding that I couldn't stay bummed for long. Then guess what happened?! I received this amazing email just scant days after the bad news breaking:
Unto the Lord Jim Sanders,
Warm Greetings and Glad Tidings ~
His Majesty's blue-liveried messenger has been furnished a hot meal, a fresh mount, and bade Godspeed on his journey to your Shire. With hard riding and barring misadventure, your parcel shall arrive 2 to 3 days hence.
Jim, we found an open slot of time, in which to make your headband a few days earlier than we quoted. We hope that it arrives in time for your event!
Thanks again for your order ~ it was a pleasure doing business with you, and we hope to hear from you again sometime.
Harold & Susan
Talk about phenomenal customer service! I donned the headband and can personally testify that the quality is top notch–and the price was extremely reasonable, which is key for those of us who are only occassionally weekend warriors/wenches.